Returns Rules and Restrictions
- Returns must be made within 30 days of purchase.
- Products must be unused and in good condition with all packaging attached.
- Shipping and handling costs, gift box costs and other charges are non-refundable.
- All return shipping charges must be prepaid. We cannot accept COD deliveries.
- It is recommended that you use UPS or Insured Parcel Post for your return.
- Keep the Return Tracking Number for your return package to monitor delivery status.
- You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
- Credit for gift returns will be issued to the original purchaser.
- Elizabetharden.com will cover the return shipping cost if the return is a result of a manufacturing defect or shipping error.
We want you to be fully satisfied with every item that you purchase from elizabetharden.com. If you are not content with your purchase for personal reasons, you may return items within 30 days of delivery for a refund of the purchase price and sales tax.
The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure credit.
- If you are not completely satisfied with your purchase, return it to us within 30 days for a refund. If you wish to return an item to elizabetharden.com, simply begin a complimentary return on your US online order here and enter the order number and email address.
Print your shipping label
If you are unable to print, please bring this to a carrier location for assistance.
Pack up your return
Place your item(s) AND the packing slip inside a sturdy container, like the one your item(s) came in. Mark out any older addresses and bar codes. Tape up your package and affix your shipping label to the outside.
Ship it back to us
Drop off your package at a carrier location near you. Once it ships, use the link in your confirmation email to track its progress. To find your closest FedEx location, visit the FedEx Drop Off Locator or go to www.fedex.com.