Returns

Returns Rules and Restrictions

  • Returns must be made within 30 days of purchase.
  • Products must be unused and in good condition with all packaging attached.
  • Shipping and handling costs, gift box costs and other charges are non-refundable.
  • All return shipping charges must be prepaid. We cannot accept COD deliveries.
  • It is recommended that you use UPS or Insured Parcel Post for your return.
  • Keep the Return Tracking Number for your return package to monitor delivery status.
  • You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
  • Credit for gift returns will be issued to the original purchaser.
  • Elizabetharden.com will cover the return shipping cost if the return is a result of a manufacturing defect or shipping error.

Satisfaction Guarantee

We want you to be fully satisfied with every item that you purchase from elizabetharden.com. If you are not content with your purchase for personal reasons, you may return items within 30 days of delivery for a refund of the purchase price and sales tax.

The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure credit.

Return Instructions

  1. If you are not completely satisfied with your purchase, return it to us within 30 days for a refund. If you wish to return an item to elizabetharden.com, simply begin a complimentary return on your US online order here and enter the order number and email address.
  2. Print your shipping label
    If you are unable to print, please bring this to a carrier location for assistance.
  3. Pack up your return
    Place your item(s) AND the packing slip inside a sturdy container, like the one your item(s) came in. Mark out any older addresses and bar codes. Tape up your package and affix your shipping label to the outside.
  4. Ship it back to us
    Drop off your package at a carrier location near you. Once it ships, use the link in your confirmation email to track its progress. To find your closest FedEx location, visit the FedEx Drop Off Locator or go to www.fedex.com.

International Return Instructions

  1. If you are not satisfied by your order, you may initiate a return within 30 days of purchase. Please click here to initiate your return. You must enter your GE order number and your email you used to make the purchase. Please note that all returns require a $15 USD pre-paid label for Canadian returns and $20 USD pre-paid label for returns for all other countries that will be deducted from your refund. You must agree before completing the process of initiating your return. Refunds will be issued to the original method of payment only. Please note that refunds can take up to 3-5 business days to appear on your bank account depending on your financial institution. For more questions, feel free to contact our customer support at contact@elizabetharden.com.
  2. Print your shipping label
    A copy of the prepaid return label will be emailed to you. Please keep this safe, as we are only able to generate one prepaid return label per order. Print the Return Label and affix it securely to the outside of the package. Hand the commercial invoice to the courier. If an account number is required by the courier company to arrange the collection, it can be found on the shipping label attached to this document.
    Go to https://locator.dhl.com, choose your country and fill in your location (address or zip code) to locate your nearest DHL Express points.
    To schedule a pickup by a DHL courier, follow the instructions here.
  3. Pack up your return
    Find a container that will fit all of the items you are returning. It is recommended to use a bag to avoid high shipping costs. Make sure the container fits the items as snugly as possible, to avoid excess shipping costs. Also make sure there are no tracking or shipping labels attached to the container. Place all the items you selected to return, into the container and seal it.
  4. Ship it back to us
    Drop off your package at a carrier location near you. Once it ships, use the link in your confirmation email to track its progress. To find your closest FedEx location, visit the FedEx Drop Off Locator or go to www.fedex.com.
  5. Refund
    Please allow 5-10 business days for a refund to be credited back to your payment method, once the order has reached the International Returns Hub and has been inspected. All returns require a $15 USD pre-paid label for Canadian returns and $20 USD pre-paid label for returns for all other countries that will be deducted from your refund.